If you are experiencing any issues streaming videos from any of our Video Products, please verify that none of the below domains are blocked on your network.
Infobase's IPs are dynamic, and can't be used for whitelisting. Please contact video.support@infobase.com with any questions or concerns.
Domains to whitelist:
- https://jfk.infobase.com
- https://learn360.infobase.com
- https://kaltura.io
- https://*.kaltura.com (wildcard) OR
- https://cfvod.kaltura.com
- https://cdnapi.kaltura.com
- https://cdnapisec.kaltura.com
- https://klive.kaltura.com
- https://fstlive.kaltura.com
- https://udrmv3.kaltura.com
- https://kalsegsec-a.akamaihd.net (Alternative VOD CDN)
- https://klive-a.akamaihd.net (Live CDN)
- https://kalseglive-a.akamaihd.net (Alternative Live CDN)
- https://api.3playmedia.com
- https://p3.3playmedia.com
- https://vwrap.cielo24.com
If you're still having trouble playing video, please reach out to our support team at: video.support@infobaselearning.com